1. Booking & Scheduling Support
- Questions about booking a lesson: If you need guidance on selecting subjects, lesson duration, or scheduling, please submit a message.
- Rescheduling or cancellations: You can reschedule or cancel lessons up to 24 hours before the lesson for a full refund. For urgent issues, submit a request.
- Recurring lessons & Packages: Please send an email or use the contact form to benefit from packages and set up weekly sessions.
2. Payment Support
- Payment issues: If your payment didn’t go through or you need a refund, reach support.
- Security: All payments are processed securely via Stripe & Paypal. Your card details are never stored on this website.
- Receipts: please send an email if you need copies.
3. Technical Support
- Requirements: Computer or tablet, stable internet, camera and microphone, notebook for notes.
- Lesson interruptions: If technical problems occur during a lesson, session will be rescheduled or extended at no extra cost.
- Website issues: Send a message with details about your problem to get quick assistance.
4. Contact
